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Access

To access the dispatch panel, you must enter the dispatch passcode. If you are a server owner, please ensure you have given dispatchers access to the password.

Create New Call

Call Type

The call type is the first thing read. This should be brief and let units know what the call is about. There is no minimum or maximum length for call type, but it is required.

Priority

Priority helps distinguish between more and less important calls. Calls marked with different priorities are marked differently and are emphasised more or less.

Location

Location is where the call is. It is recomended that dispatchers include postal, street, and house/building number.

Description

Description provides more details for units and is read last when text-to-speech is on. This is where dispatchers should provide more information.
See Text to Speech on the Admin Configuration page for more information on what text-to-speech is and what it does.

Assign Units

Assign units allows dispatchers to assign units to calls. This will notify the assinged units about the call. If a unit is visible, select Refresh. If they are still not visible, they are not on-shift.

Active Units

All on-shift units will be shown under Active Units. If units are not visible, select Refresh. If they are still not visible, they are not on-shift.

Pending Calls

All active, non-closed calls will be shown here.

Edit Call

Edit Call allows you to edit every previously submited field about a call.

Mark Completed

Mark Completed will remove the call from Pending Calls and save it as a completed call

Cancel Call

Cancel Call will remove the call from Pending Calls and save it as a canceled call.

Previous Calls

All calls, completed or cancelled, will be stored here.

Reopen

Reopen will bring the call back to the Pending Calls tab.